This page contains comments posted by our customers, to allow you to see our customers' opinion of our service before you purchase any domains.
In order to post to this page, you must have an account with us. If you do have an account with us, please see your control panel to post messages.
Please note: Some comments are moderated, but only ever for the purposes of removing offensive text - we do not moderate comments for being negative. Also, any messages moderated will contain a mention of this.
Lastly, on some comments we may post a response if we feel this is necessary. If we do so, our response will be titled and displayed below the main message text in italic.
Helpfull if re-registration fee and timetable/schedule revealed
All our registration/renewal fees can be seen here. http://www.just-the-name.co.uk/pricing.shtml. This is also shown to you when you choose your renewal term.
thanks for making this idiot proof as thats what I needed!
Thanks for such an amazingly straightforward and helpful service. I transferred my domains to just-the-name and have never regretted it. I will tell all my friends.
Thanks again.
Hi, As usual on the rare occasions I request help with support for my domain names/email you have sorted out the problem quickly and effectively. Many thanks - we are now back in business!!!!!!!
SUPERB......never consider using anyone else..can't fault it....easy to use web interface, doesn't blind you with technical jargon, and the URL masking service is just the best.....have used others and they never work properly.....
I have used your services for a few years without problems with multiple domains.
And I can transfer to zoneedit DNS servers.
Then a few months ago I hit a bad patch when my PC was down due to a crash.
I missed a domain renewal notice from renewals (buried in a backlog of email) and as a result lost ownership of an important domain name, by days.
I suggest that if a customer has held domain name(s) for several years, renewed in previous years, and does not respond <
Suggestions:
* A <
* A final notice by letter if email response not received?
* just-the-name to act as proxy holder of expiring name, then sell if not taken up within an agreed time?
Just some smarter rules for customer notification might help in these rare cases (i.e. customer might be ill or unable to receive email but still wishes to hold onto domain).
I've now built a cron script to remind me of domain renewal dates!
Otherwise an excellent service.
Thanks for your comments, we are looking at ways of improving the JTN service, starting with a new website that will be coming soon. The reason that we don't offer the option for domains to be renewed automatically is due to us not holding any payment details for customers. I have taken your other points on board and will bring up as we are always looking at ways of improving the service Kev
Well done. I tried registering last night with 123-reg. After filling in the reg form and supplying payment details as the final step, I was advised to call them to complete the order to prevent fraud. Not at 50p per minute I wasn't ... I left a message for them to contact me and from what I've read from a lot of on-line reviews, it's going to be months before I do hear anything.
I called your offices and my call was picked up immediately after selecting the option I needed.
Good service and prompt registration ... Cheers... TJ
I think your basic service is great but I can't find out where I report the fact that web forwarding isn't working (and yes I have waited 6 hours)
Neil
Please see www.servicestatus.net: we are currently investigating an issue with web-forwarding updates.
completed with ease thanks
I have several domains with just-the-name. You aren't the cheapest out there, but I have always found you to be extremely reliable. In this game that is what counts. :-)
Also, your control panel system makes it easy for me to control my domains (especially DNS settings and subdomains).
Whenever people are looking for UK domains, I always recommend you.
Now if only you were cheaper for .com domains I would use you for all my domains.
Michael Foord
http://www.voidspace.org.uk/
I have stopped your service because I am receiving 100's of spam emails. This has never happened at this volume before. I am annoyed that this is the only way to express my displeasure about this problem. Robert White
We are sincerely sorry that you have taken the decision to leave us without discussing the situation with support beforehand. Transferring your domain will, in itself, not remedy the problem. We do not generate spam, and are therefore not responsible for the recent increase in the volume you receive. We also do not provide an anti-spam filter, and never have. Just-the-name offers you mail forwarding; it is therefore the receiving box (supplied by your host or ISP) which should have the anti-spam protection. If you are using mail forwarding you can redirect the catch-all (or a particularly abused alias) to the bit bucket:- 'blackhole@abuse.plus.com'. Please call us or mail support@just-the-name.co.uk if you would like to discuss this further.
I am experiencing hours of delay in receiving my forwarded e-mail. What is the problem .... how can this be improved?
Hi We are not aware of any issues with mail forwarding at present. To allow us to be able to look in to this, please email us on support@just-the-name.co.uk including your domain name and we will look in to this for you.
Just entering my 5 year now with JTN and I've had very few problems and when I did they were dealt with quickly and in a personal manner, which goes a long way to making you feel more valued.
Cheers.
I've had lots of reports of emails sent to me bouncing - and I've experienced it too. Did used to happen, just-the-name were really good. within the last few months or two though, it's got really really bad! gonna have to move away.
There has been an open issue regarding mail forwarding through one of the backup MXs: http://servicestatus.net/index?id=608. We now believe this to be resolved, but are still running tests. A further service status post will be made in the near future confiming the all-clear. We apologise for any inconvenience this has caused.
I can't currently access either my site or the masking logs. I get a "The page cannot be displayed" message.
Resolved: Posted on servicestatus.net
How do I delete my AOL forwarding address as it it no longer vaild?
Login to your cpanel, go to mail forwarding and then update the address.
I can't find anywhere on my login how to check when my domain name expires. I have renewed one of my domains, but wanted to check a couple others. Can you let me know, or change web site accordingly
The Cpanel whois is currently not working. We are looking into this. In the meantime please use any other public whois tool e.g.http://xwhois.com
I need to verify that I am the owner of veedacr.com. The present owner in whois information is noted as TUCOWS.NET. and shows no reference to me.
Please advise
I can see that you have also emailed us asking us for these details that I have now responded too, please let me know if you need any further information Kevin JTN Support
Why is it that some mail follows the new redirection, whilst others still use the old value after many weeks ? What is the point of a redirection service if you can't rely on it ?
There is currently a possible problem with forwarding tables on some domains not being mapped to the backup MXs. This is being investigated internally under [Problem (ID 34106)].
I've just been deluged with over six thousand messages to an invalid address at my domain.Is there any way to specify that any messages to this addres should go into a black hole ond not be forwarded to my server?
Michael
Please forward your catch-all address to blackhole@abuse.plus.com
Please can you allow more than DNS entries. This is an absurdly small number of entries especially when I have 13 public addresses available!
Additional zone records can be added by the support team on request.
This is the only way that I can find to contact just-the-name. You don't seem to provide a contact page.
I have been trying to change the domain to a hosting provider (123-reg) and have filled in the details on the transfer form with the DNS servers, domain names and IP addresses, but nothing seems to be happening.
If necessary, keep my money, release the domain name, and I'll pick it up from somewhere else.
To do nothing at all is not acceptable.
David Lowe
_______________________
Professor David Lowe
149 Harley Street,
London W1G 6DE
Our contact address is support@just-the-name.co.uk. .uk transfers are automated through 'request domain transfer' in your control panel. Provided the details you enter in the form are valid, transfer will occur within 24 hours. The process for transferring other domain types is detailed on that page; which in most cases involves a DPA check; and a transfer authorisation to the gaining RSP.
I'm having some problems with the URL masking. I'm running the free trial to check it out and it looks amazing. There are some issues I'm having with it though before I commit to the full on service. I'm running Mac OSX 10.4.7 and my web browser is Safari. More often than not when I click on the links of my site, the HTML CODE comes out in a sort of "text appearance" rather than the page actually loading the HTML code. When I refresh the site, the actual page loads. It seems like a minor issue but it is quite a big inconvenience for me.
This query has been responded to and we are investigating at the support desk. If any other users have experienced this problem with MacOSX/Safari, please could you send examples in. From our tests so far we have been unable to replicate the fault.
I'm trying to create a subdomain..... and map it onto a site I have but it doesn't seem to be accepting the settings. Is there something wrong?
Use 'change DNS settings'. Enter the sub-domain on the left; and the host or IP on the right. Propagation takes about 24 hours.
If i purchase the URL masking, can I make my main www. site mask to one site while a subdomain mask to another site?
This is not possible. URL masking will redirect to http://domains and http://www.domain only. Subdomains can be created that point to alternate A and CNAME records if you wish.
Currently there is no way of checking domain renewal dates from the control panel. Will you be considering this at some future time?
Click 'Check WHOIS Information'
Why aren't you responding to admin/support emails?
The support box is clear. As a reminder, the helpdesk is reached at support@just-the-name.co.uk
Mail is not being forwarded by my account at the moment. I have also noticed over the past few weeks that on occasion that it has been slow.
Service status from the homepage is not working either.
Service status; and the mail forwarding service should now be fully operational.
Yesterday didn't receive mail sent at 11am until 12 hours later and today, again, no mail that I know has been sent. This is happening more and more frequently and I wonder if I'm just the one suffering this.
We believe delays in mail forwarding have now been resolved.
I reported that the logs were not working over a month ago, for any of my sites. I was told that the problem should be sorted out within about a week but they are still not working.
Will we ever get logs back again?
We apologise for the delay in restoring logs. Priority has been given to other service issues which are currently affecting a large number of customers; but we are aware of the problem and will endeavour to fix it as soon as humanly possible.
Hi there, I have a number of email addresses being forwarded, with 2 being forwarded to the same address. For some reason tim@ gets forwarded but tinker@ does not, even though they go to the same address. Also the default forward is not forwarding either. I know that both of the target addresses work externally, so can you tell me why its not behaving correctly. Regards, Tim Ottley.
Please direct your request to support@:just-the-name.co.uk, including your domain name.
Is it possible not to have a default email address? The reason for this request is that my domain is getting used as a return address by spam. The return addresses are random letters@mydomain. I would prefer just to set up the valid addresses and ignore (or bounce) any others.
Set up a valid mailbox name; then redirect the catch-all to a defunct destination.
For the past week I have been experiencing some delays of several days in my incoming email messages being passed between two of your internal systems: mail1.metronet.co.uk (MetroNet Mail) and mail.just-the-name.co.uk (Postfix). In some cases Metronet has sent a bounce message to the sender because of a timeout in trying to contact Postfix. This is very worrying - I have reported it by email, but thought it worth posting here because other users may not be aware of the problem.
It would be good if Just-the-name could send a message to their customers to tell them about these problems and say when they estimate that they will be fixed. Your status page at
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request."
which does not inspire confidence!
Apart from that, I find the service very satisfactory.
Leonard Will
servicestatus is back. we are investigating an intermittent mail routing issue when mail forwarders hit the back up MX records and sometimes route around the plusnet cores.
Can you tell if its possible to have a backup IP for given DNS name or load balance between two IP for a given domain name.
Thanks
Carwyn Nott
cnott@mobilecomputing.uk.net
Two or more of the same A records can point to different IPs and BIND will auto balance them. Please send a manual request to support if you require an MX with the same PRI.
Excellent and very intuitive.Well done who ever set it up...
We are experiencing extremely poor service with regard to DNS changes. An entry changed over a week back still has not been propogated and this is causing major problems with the provision of service. This level of service is not acceptable and impeeds our ability to provide a professional service to our clients. PLEASE RESOLVE ASAP!
We now believe that this problem has now been resolved. Please accept our apologies for the convenience this has caused
Having been given just two days noticed (by PlusNet) over the weekend of my new broadband and IP addresses, taking place at 9am Monday, I started to make the necessary changes. However none seem to have been activated since Friday. Do changes not get actioned over the weekend as this is the ideal time to make DNS changes?
DNS changes usually take around 24 hours to propagate.
Why was I not given advance notice (as I was 2 years ago) that this domain was coming up for renewal ??
Please supply your domain name: mailto:support@just-the-name.co.uk
After receiving confirmation that mail forwarding had been activated, I sent myself a test mail.
It was bounced to me TWO DAYS LATER !
So I sent myself another one.
It has still not been bounced to me, and that was over a week ago.
What's wrong?
The problem with internal records should now be resolved - I apologise for the inconvenience caused.
I recently updated my DNS entry and some three days later I find that the change is not visible other by viisting my control panel.
I am puzzled as to why it is taking so long for the changes to become visible.
There has been a long ongoing internal DNS issue - we think it's now resolved - apologies for the inconvenience caused.
It's been a long time since I decided to host all my domains with http://www.just-the-name.co.uk. I have in all these year never had a single problem. Questions have been answered accurately and quickly. I think I will invest in your URL masking again for one of my domains now it's doing so well. http://www.vogames.co.uk is hosted with you and I guess I just want to say thanks for being a genuine internet site. An invaluable service .. and the control panel does EVERYTHING you could possibly need to manage your domains efficiently and securely. I tell everyone about you and how good your service is and I know a few of them have moved their domains over.
If there was one feature I could have on the control panel that isn't there it would be a quick list of links to all my other domains hosted with you. That would save me some time when making changes to the settings.
Anyway, thanks ... :D
Peter
[ Game Architect www.vogames.co.uk ]
[ big list of my other domains in here .. lol ]
Many thanks for your feedback - I've relayed it to the support team. We'll be re-working JTN in the next few months where you should be able to manage multiple domains from one CP.
Do you supply them? The previous counter suppliers I've used are annoying the t*ts out of me, with resetting the count.
neacal@hotmail.com
We're not a hosting company, and as such don't provide counters. Grab a free one from bravenet.com for instance.
Hi,
I hoped all my mail would be forwarded with the mail forwarding I have set up.
However, mail is being returned to the sender saying (for example) "info@andytomg.co.uk" is an unknown mail address.
Why is this ?
Thanks,
Andy
Working on the email request right now...
What can I say, been with this company nearly 6 year, and had no prolems at all, Great service keep up the good work.
Thanks
Steve
Thanks for the positive feedback. I've left this ticket open without responding before as it's a nice pick-me-up.
Somehow, this domain got locked without our notice and for the life of me I can not discover how to unlock it via your control panel. Thanks.
Domains are locked as standard to avoid unauthorised transfers out. We are happy to unlock the domain; please tell us the reason why, along with your account username and last two characters of your password. Please send this information to support@just-the-name.co.uk
Hi
i have updated the contact details for teh domain i have registered through you guys but the WHOIS details have not been updated
please advise
Please send your details to support@just-the-name.co.uk
Hi
Could you please change the name servers for the following
smallandfriendly.com
smallandfriendly.net
to
NS1.MAINNAMESERVER.COM
NS2.MAINNAMESERVER.COM
Thanks
Dave Stretch
Click on 'request domain transfer' - enter the name servers. Regards, Aaron Bennett
Thanks very much for your service, all is working well, You will be recommended.
steve
From previous experience in purchasing domain names we found that having investigated the availability of a name, unless purchased there and then it was soon sold and offered back to us at an inflatted price.
We therefore prefer to use Just-the-name as they retain total descression throughout the purchasing process, as well as offering a good service during the domain renewal stage sending timely reminders so's not to loose what can become your crown jewels.
Have had excellent service, in transferring domains to just the name, and the support is terrific.
Neal, you are a star, thanks for the support.
To all the guys at Just the name, what a great service I have had from you.
Fast registration of domains
quick support of emails. clear, precise and consistant.
URL masking works a treat
This service is a must.
Hi
I want to chnage my nameservers but they are not chnaging , can you tell me where i can enter my Name servers
Dear Just-the-name
Many thanks for your excellent service in setting me up with mychurchmagazine.com.
Your website is excellent,and I do appreciate you help.
with all good wishes
Anne Coomes
I have several domains hosted by JTN, the service they provide has been second to none - the subject says it all really...
Just two teeny-weeny gripes:-
1. An individual login for each domain is a pain, a single login to manage all my domains would be much nicer (for me! 8-)
2. It would be nice if the expiry dates for domain registraions and URL masking were shown somewhere (maybe they are and I've missed it!) say on the current settings page - would be a useful memory jogger for me to start chasing my clients...
Other than that - a BRILLIANT service - thanks a bundle guys!
Andy B
andy@ab-tec.co.uk
Just keeps on working with no problems whatsoever! Superb service. Can't ask for anything more.
I have used Just The Name many times in the past for domain names, and I will continue to do so in the future. The customer service over email and the telephone is first class, and you get a lot of freedom with your domain for your money.
Fantastic.
- Andrew House
The JTN DNS service is excellent but I do have one problem/criticism and that is that I can only add 10 DNS entries which is a bit of a problem since I have 13 public addresses!!
Is there a way round this restriction?
This is something that will be expanded in the next incaration of JTN which should be available within the next month or two
What can I say? Easy to use and maintain.
The only thing missing on the mail forwarding is a local bit bucket to direct known harvested email addresses to
would be nice to be able to send bounces from certain email addresses
no complaints otherwise
- Niel
I have tried for a few day to cange the name servers but I can't seem to get the site to appear.
Mike Wallace
You can change the nameservers by clicking the 'request domain transfer' link in your control panel.
Fantastic service. Quick, affordable, easy and advanced domains for cheap! Defitniely reccomended to other possible potential customers! :)
-Ryan, www.Raz2.co.uk.
Very good service, although DNS query times are a bit slow. Nevertheless, the control panel interface works flawlessly.
The pricing of the names is higher than some competitors that I know of - I do not know what I get from you that I do not get from them for the money. On the other hand, you only supply names, whereas other providers probably make their profits from other products, not their names.
An excellent service, as has been that experienced from all the Metronet related companies. Tell your friends!
I've been getting log errors on my mail server form vairous other mailservers saying that unless I configure a reverse DNS record, (PTR) they might ignore my email. How do I configure this?
Also on another issue, I've requested a transfer of one of my domains (garghouti.com) back to your nameservers 2 days ago, this still has not taken effect, do i need to do more than just enter your nameservers in the domain transfer form?
rDNS records are not associated with domains, they are associated with IP ranges. You need to firstly have a static IP address and speak to the people who supply you with that IP address. Then ask them to supply you with the rDNS record, if they are willing to. Nameserver's take time to propagate, DNS is not an instant system! Besides according to our logs you only made the request today at 1500 GMT and that is why they have only been changed today. Please also bear in mind that most people, including ourselves, have been busy with locking everyones domains to prevent problems caused by ICANN's 'infinite' wisdom: http://news.netcraft.com/archives/2004/11/09/domain_transfers_and_hijackings_to_become_easier.html
I've had a number of domain names via Just The Name over the years and I must say that their service is excellent. Whenever, I've had a query they have been incredibly prompt and helpful in resolving it. Excellent stuff.
Your serivice is excellent and I have experienced no problems.
It is good that you allow user to use their own DNS servers for their domains whilst you still hold the tag for the domain and I think you ought to make more of a point of explaining that you provide this and how to achieve it.
One feature you lack is the ability to administrate several domains under a single login rather that one login per domain. This would simplify administration a great deal.
I have used metronet's just-the-name.co.uk service for over two years and have been very impressed by it. It's so much better to have your domain hosted away from your website.
Just want to say how pleased I am with JTN. Have had domain name for over a year with no trouble what-so-ever. Have just enabled URL masking which works flawlessly. Very happy indeed. Would recommend them to anyone.
very happy with service have used many times and recommended also :o) I lost my login details and received them via email within 5 minutes of request
VERY HIGHLY RECOMMENDED
I think the prices at www.just-the-name.co.uk are the best, that is why i came here first before i even searched for any other options. I would suggest that you try their offers out too. They're great! ;)
FlashHouse - Ryan
I am really glad I chose JTN, anytime I have needed help, the response has been quick, clear and effective. All the staff need to be congratulated as service makes (or breaks) a company.
I have just had my URL masking issue resolved and I am so pleased. The alternative would have been to transfer my domain to my host - not because I want to but because it was so difficult otherwise. I really didn't want to do this as their service is bloody awful and the thought of having them host my domain too - urgh?!
Please consider hosting, please!
Guys,
Great job - thank you so much.
There are thousands of companies out there, and I had no idea who to use. A colleague recommended you guys, and I'm pleased to say the service I've received (both over the phone and online) has been flawless.
I shall certainly be recommending you to my clients.
Thanks again.
Bhavick
Just-the-name.co.uk could do with scrapping the extra charge for URL masking. This is offered free of charge by a majority of Domain hosters!
Chris.
The masking we offer is quite unique and quite different to the less effective frames based masking other domnain providers offer and draws more systems resources and bandwidth and hence the extra charge.
After a couple of initial teething problems when the account was set up almost two years ago, these were promptly rectified and I have had no problems what so ever since.
Shall be renewing my subscription later this year and recommending JTN to my clients.
S Young
Proprietor - S Young Computers
www.syoungcomputers.co.uk
Very quick response from help desk, very nice to deal with. Will always recommend this company.
I have three domains with this Company and have only known their service to go down once and then only for a short period of time. When I wanted to transfer one of my other domain names away from UK2NET they were very helpful and patient. If you want to know how good JTN is then try UK2NET - they are diabolical - never answer your emails - charge you for every little extra and constantly have faults with their service. After that, JTN are like a breath of fresh air. Thank you.
Is it possible to specify my own Nameservers rather than using yours.
Thanks.
Yes you can do this via your domain control panel. If you have any trouble please email support@just-the-name.co.uk for assistance.
I wanted to respond to the negative statement I read about JTN on the comments page.
I have used the services of JTN for over two years. At all times JTN have been helpful and honest, and they have responded quickly and effectively to all my support requests. I have no reservation in recommending JTN as a reliable and high quality domain name service. You may find cheaper, but you'll not find a more responsive and dedicated team.
Mike de Sousa
Director, AbleStable
www.ablestable.com/
As a new customer I am really dissapointed by your service. Well, not so much your service I should say but about the fact that you are not completely honest and transparent with your customers regarding your charges.
I just discovered that in order to use your much advertised "url masking" I would have to pay 10 pounds extra every year. You should make this more explicit especially if you wish to continue to claim that you have no hidden charges.
At least freeparking.co.uk make no false claims - or if you are offended by the term "false claims" - then they don't keep quite about any extra charges of basic and vital services.
I shall be moving my account shortly.
regards,
Yanni Malliaris
y.malliaris@iop.kcl.ac.uk
Dear Yanni, Firstly we are sorry you are disappointed with the service however if you go to the Just-the-Name website, very clearly on the left the following may be found: ------ url masking Use your free webspace more effectively with our URL Masking service at just £11.99 + vat for 1 year - and includes full graphical visitor statistics. ------ This is not in a small font and has been there for considerable time. Again we are sorry you are disappointed and feel cheated but we think we have made it as clear as possible that there is a charge. Regards The Support Team
Just to say thanks for the excellent service you have given me EVERY time when I have used your service for several domain names which I have. Most importantly your service is so streamlined and there is NO hassle in dealing with you!!! Keep it up!
Just a note to say how pleased I am with your URL masking service, which I
have just renewed.
It is an excellent and sophisticated service which is slick and reliable.
The web server statistics are excellent and give a really accurate
indication of traffic etc.
An excellent service for a bargain price.
Many thanks and kind regards
--
Dr David Samways
Anglo-Swiss Tools
Hi,
Is it possible to change the NS records for domains hosted with you?
Although your service is excellent, I have a couple of domains which need setting which can't be entered via your web interface.
For these I'd _really_ like to host my own DNS.
Can you help or do I need to find another hosting company for these couple of zones?
Many thanks.
turbotas@yahoo.com
Yes you can alter the NS for any domain via your domain control panel. Please email support@just-the-name.co.uk for full details on how to do this.
got several domains with you, is it possible to bundle them all under one username/password, as trying to remember them all is virtually impossible.
Used to another domain name registration company, but they were absolute pants, you are much better
The basis for JTN is that each domain has its own control panel with unique username and password allowing domain holders to sell one or more domains or allow other people to manage specified domains without affecting or casuing security risks to all domains you own. We appreciate this is not always ideal for some domain holders and we are working to provide a facility to access domains more universally although at this stage we are unable to provide you a timescale of its implementation. We do provide an automated facility from our website to recover lost or forgotten login details which we hope will assist you in the interim.
Still waiting to change dns to our server where we are going to host our web site.
NS. Rackspace.com
NS2.Rackspace.com
Please access your control panel and use the area marked 'request domain transfer' to set the new dns details, leaving the IPS tag field blank if your ISP does not have one. Regards Support Just The Name
For anyone confused about domains use Just the Name. It is as simple as it seems, and there is no tie ins or hidden extras. I had a nightmare with domains until I discovered Just the Name. This is the first time I have ever posted a positive comment about any company.
Just renewed my Domain Fees recently - Happy to continue with Just-The-Name - the last 2 years have been trouble free - my one and only email to tech support was answered and sorted expertly by a real person with common sense - I have added URL masking this year, works spot-on!, with no problems - Domain management control panel and the ability to manage DNS settings is excellent - 100% reccomended service from Just-The-Name
-
Mark Squance - Plymouth.
www.squance.net
-
After having various problems with an old domain, a friend recommended just-the-name.co.uk to me. It didn't take me long looking round the site to realise how much better you were from what I had used before. The next time I needed to register a domain, I came straight here, and have certainly not regretted it.
Hi,
Excellent service, easy to use, changes appear soon, outstanding support, great page layout, easy to understand and reasonable competitive costs of the benefits of have one's own Domain name. Well Done JTN.
A small point to new users, I helped a friend set up thier domain (new PC users) and had them e-mail me the login details. Because of the font used for thier e-mail, a small l looked like a 1 (not clear in this font) CHECK your login details carefully, and save poor old support some Paracetamol.
M Matthews
Mill Pit Pottery
The service is good - I can recomend it (particularly the web/email forwarding services) to anyone.
I have been running with JTN for nearly 2 years now, it was easy to set up it has been continuingly easy to manage. Not a single problem.
I'd like to thank Just-the-name support for their outstanding service. I had to move rescuepet.org.uk and rescuepet.org from another domain host which were not performing. The other domain host managed to screw up the domain transfer both times. Each time I emailed Just-the-name support and they sorted out the problem quickly and efficiently and responded to me with a personal email so I knew someone was actually working on the case and helping me.
The www.rescuepet.org.uk site relies on good domain hosting in order to save the lives of rescued animals in shelters. If the domain hosting breaks, the site loses visitors and the dogs and cats lose opportunities to get new homes.
Thank you Just-the-name! You helped save some lives today.
Best regards
Dr. Caroline Wilkins
www.rescuepet.org.uk
Everything to date has been brilliant. A couple of suggestions. Would it be possible to display in the control panel when a domain is due for renewal? Would it be possible to list all owned domain names on one page rather than logging in separately for each? If this is already possible I apologise. Anyway, great service...
The renewal date item is on our agenda and this should be available soon. The domain logins are currently as individual logins only but again a centralised panel is something the development team have on their agenda too. You can however get a list of domains you own using the 'which domains do I own' link from our website. JTN Support.
After using JTN for over a year - we'd like to say that time and time again their support and service are truly unbelievably fantastic! I only wish we'd found them sooner!
Unless we are very much mistaken - JTN actually employ living breathing humans who have a vast knowledge, and are ready to help you and get you and your domains back on track if you should have problems.
On top of this JTN prices are the lowest we have found - how do they do it!?
Thanks JTN
TheTeam@netmagik.co.uk
Efficient, rapid response to request for 3 domains on a Sunday evening, all setup and working by mid afternoon on the Monday.
I will be recommending you.
Many thanks!
Rob Ellis
Nice, simple, user friendly site suitable for beginners with no knowledge or for real experts who want total control!
I think you could with some detailed info on helping dummies like me change their DNS settings.
It's confusing the hell out of me, and I've broken my site more times than I care to mention... REALLY annoying!
It depends on which dns settings you are looking to alter and what you are trying to achieve. As we explain in the dns management section of the control panel due to the various ways in which the dns management area can be used unless you are clear on what you are trying to achieve and how it is not possible to explain the full range of things you can use this area for. However it is possible to drop us an email describing what you are trying to do and we can then better advise for your particular case how you can best manage the dns for this.
First let me echo all the good things others have said about the service JTN provides - it's excellent, thanks!
Is there any chance of setting up web forwarding for subdomains? As it stands, the DNS Settings can be used to define a synonym for www.domain.whatever or to direct to a defined host, but the latter requires the server to be set up for the appropriate subdomain.
The ability to forward subdomains to different sites (or directories) would be extremely helpful.
[This question was raised by someone else on 12/10/01, but I can't see a response]
This is something many people have asked about but as yet we have no definitive response available as the decision resides with the development team....but your formal request has also been passed for their consideration - and perhaps you may well get this facility sooner rather than later :)
For what it's worth, I think this is a good service. I have always had prompt and helpful answers to my questions - sometimes within minutes! Thanks.
Hi,
Was just checking one of my domains and thought I'd just say that the quality of the site is top-notch.....fast, easy, concise and the control panel is an excellent facility. I've registered 3 domains with no trouble at all, very pleased.
Thanks,
James.
Top marks! JTN were a great help in what was a complicated reseller transfer (no fault of JTN). Finally got there after much help from them - and they never processed the payment until it was all up and running. My .com renewal fee is now half the cost of what it was and they give you an extra year into the transfer bargain as well. The superior forwarding works faultlessly.
After spending some time playing about making little software programs and utilities for myself and friends, I decided why not make a go of it and register a domain name and set up some hosting. Thankfully, as I'm on cable and not expecting thousands of hits a day, I am able to host my site from home.
However, no site is complete without it's own registered domain name right? This is where JTN came in, a good few months back before I began programming or making websites my brother registered a domain under another company. This company charged him more than JTN, AND he had to pay extra for all the things JTN offer inclusive, such as DNS management for a start.
Basically, my domain cost me a mere £9.99 inc. V.A.T (a .co.uk domain). So far, this and the money I'm about to invest in URL masking (how great is that feature? I've seen some before that use frames that make the code look unprofessional and the URL never changes. But, JTN's is about as good as it gets).
I'd just like to thank the person who suggested JTN for me, both myself and my brother use them to register all our domains, and suggest them to everyone we know who is considering buying their own domain, unfortunately I forgot who this person was.
However, I would like to thank JTN even more than the person who suggested them. Their services are second to none, efficient, reliable and user friendly, not to mention cheap. What more could a person ask for?
Best Regards
M. Jellings
Any plans to support me.uk?
We hope to support them as soon as they are available at more realistic cost from the central registrar.
I found it very difficult to transfer a domain name away to a hosting package, apart from that a great year of service from a great company.
Please describe the difficulty faced so that we look into it for you...please email support@just-the-name.co.uk with details as transferring domains are automated and normally stall only where incorrect or imcomplete details of new isp are entered.
Thank you for an extremely reliable service. Easy to use quick and safe. If only all companies could operate the same way. Much appreciated.
I have found that "Just-the-name" have been very friendly, helpful and efficient. They have also been very professional in their communications with me - a definite recommendation to everyone out there!
Great service, quick tech support. Thanx!
Justin Willis.
I can't fault them, my site works fine. I didn't think it would be this simple.
Mark.
www.xtremeradio.info
I was under the impression when I bought a domain name that URL MASKING was inclusive of the £15.99 for one year. I'm furious to know that Just-The-Name.co.uk are asking an additional £14.99 for the URL MASKING service.
You guys need to make it clear on the Website that URL MASKING is NOT included in the £15.99 deal. I'm very upset and furios at this :( Other than that, a great service you guys and gals are providing.. keep it up! Sufian Ahmed.
We are very sorry to learn that you feel this way as throughout our website in a very bold link and statement regarding our URL Masking coupled to the information provided within your domain control panel shows that masking is NOT free. Indeed there is a whole section devoted to the way our masking works and just why there is a charge for this is based on the unique way we provide it as much as the fact that it utilises more bandwidth resources that the rather ineffective frame based version provided by most other domain providers. Regards Tech Support Just The Name
Excellent! I was having problem with the password screen (I believe it was faulty), it took less than 10 minutes to recieve a response that was able to help me!
So whilst there was a problem on the site, the team at just-the-name were quick to respond and assist. Problems happen on all sites, a response doesn't!
Robert Scurr
I would like to congratulate you on a terrific service! I registered this account on Sunday night and i have just recieved confirmation that it is ready and working! Very professional! Keep up the good work guys! Steve
....it would be really fantastic if there was 5-10MB of webspace with it to get started?!?!
I guess i'll have to use pay-as-you-host.com!!!
I have had problems with a particularly useless (now ex-) ISP. Thank you for working hard to wrest control of my domain out of their clutches! I look forward to having my email work again :-)
Regards
Richard
This is one of the best services i have come across on the net as you can have your domain name on 1 server & with the URL Masking the people looking at your site think that it is the full domain insted of a forwarded one i will recomend this service to all the people i know.
Yours,
Colin J McNeill,
Director,
CJM Communications Ltd
I have been putting of the web side of things for ages. The more I looked into it the I didnt want to. Paying a bl***y fortune to use my own name onthe web seemed a bit rough. At least now I know the name side of things is sorted. and I can use it for mail after a fasion. The whole thing was easy to under stand nicely laid out and simple to understand.
The simple, no-fuss registration process is just the start - the service is very efficient and registration (i.e. from selecting the domain to it being up and running) took only one day. The control panel is very clearly laid out, and it is very easy to change settings. The URL masking is definitely the best I've found (and I've tried quite a few!), and its logging system is a welcome feature. Plus of course the price is the lowest around (and believe me, I've done extensive research). No catches, unlike with UK2.NET where the "1p per domain per month" feature does not include registrar fees, and they include a banner on your site unless you pay more, plus to get that price you've got to register >10 domains, and so on.
One slight annoyance though - the price for web forwarding went down just after I ordered it!!
And a suggestion for improvement - it would be useful to be able to combine the "DNS Settings" and "Web Forwarding" features, to allow different subdomains to be forwarded to different addresses. E.g.:
http://www.mydomain.com --> http://[somewhere]/mysite/
http://prices.mydomain.com --> [somewhere]/mysite/prices/
http://site2.mydomain.com --> http://[somewhere else]/myothersite/
This is the only feature I've found that other companies offer (e.g. Speednames) and Just-The-Name does not.
Thanks again for your wonderful service!
I'm impressed by the clean user interface of the domains control panel. Register.com could learn a few things.
Having registered now over 100 domain names on behalf of people, and having to set up DNS CName records for them, i can honestly say WOW, i am so glad that i found just the name... service was set up within 2 days and the control panel makes changing my details and Cname's so so easy when i need to. Well done JTN... i will refere you.
The service is decent, clear and has understandable options for begginers like me =) Only annoying thing is you have to wait an hour til you can see the changes you made =( This is my first domain name, so I don't know if all the domain names work this way...
I have got to say - your service is the best I've ever come across. Why oh why have I been paying ridiculous proices for hosting from other companies when just-the-name does it all? Everything's so straightforward, you're saving me a fortune and the URL masking service is flawless. Keep up the good work!
Ann
I have setup a client with this service, having transferred away from his current domain host, and once again, an extremely quick response. I set this all up on a Saturday, and by Sunday am, it was sorted. Again very easy to tailor and for my Company most importantly, VERY quick and efficient. I shall be using your service for all my clients in the future.
Thanks
Mike Pitches - Proprietor
www.internet-creation.co.uk
This service has the best features I have seen, UK2.net charges for dns admin, u guys have it all here easy to use set out str8 forward and nice for nowt extra money :) good going guys, and the price isn't too bad either.
Just bought a couple of domain names using your services and wanted to congratulate you on a user friendly web design and the clear language which is evident thoughout. Thanks for a painless trip to a new future. MdS
It really is good, well impressed. Just try comparing these features with some of the competition and Just the Name blow them out of the water!
Was just updating my domain details and would like to say how easy and troble-free using this service has been over the last year. Keep up the good work.
The answer to the subject in my opinion is "Yes". I have found this site both well designed and easy to use, and I was able to set everything up in a matter of moments without hours of "What do I do now?" which is what I expected. Top class. Keep up the good work!
Hi,
Was just checking one of my domains and thought I'd just say that the quality of the site is top-notch.....fast, easy, concise and the control panel is an excellent facility. I've registered 3 domains with no trouble at all, very pleased.
Thanks,
James.
Hi
I use your domain registering service a lot and so far it has never failed to impress. Price is fine and domain control good. thanks
mikep
excellant. far better than other similiar outfits which are slightly cheaper, but just cant get the URL masking right to save their lives! Free Parking for Example, complex URL masking control panel and the end result is by no means smooth. Well done just the Name, I'll be recommending you to all
Hi Guys..
Many thanks for offering the URL masking service. I just had to say it really is the best service of it's kind in the world!
Roy Martin - Bee Radio, Blackburn.
So unbelieveably simple, If I hadnt done it myself I would not have believed it. In fact its simplicity made it difficult, excellent service all round well done
I think your service is exceptional! I've got 3 domain names registered with you and think you are the best ever!
I have registered 4 domains with yourselves and
promptly moved one onto a web hosting company.
I am impressed, the website provides all one needs
to know, and the support has been prompt, to the
point, and most importantly, quick.
Well done. I have recommened your services to collegues.
I am more than happy to be used a reference,
should you need one.
Mike Hesse
Logic Status Ltd.
The just-the-name service has exceeded any other service of this type I have used before. The Masking Logs are an unexpected benefit of the service and are far beyond anything I could have expected with a phenominal amount of detail.
A great service all round.
A.N.Stewart
www.manta400.com
I would like to comment on the excellent service provided by JTN. There are few companies who provide a service quite like this - the ease of purchasing domain names and then to alter one's individual account to suit is second to none. The URL mask is also a brilliant idea. I shall be recommending your services.
Mike Pitches
Proprietor
Internet Creation
A less than strightforward transfer of domain was delt with quickly, efficiently and without fuss. Emails to support get responses in minutes sometimes! This level of service should be the norm but only JTN seem to manage it at the moment. Well done folks!
Fast, efficient, knowledgeable response to queries. Flawless technical service. I now recommend everyone I know to use JTN and have convinced people just by comparing JTN to whoever they happen to use at the moment.
One client saved over £100 a year on *each* domain they buy (currently they own at least twenty just from JTN since I've introduced them) by hosting with a well-known hosting company and using URL masking to achieve an indetectable professional appearance in the browsers title window.
We have a high-volume site (www.scoutingresources.org.uk) that we use JTN's URL Masking on without any problems, hassle, configuration issues, downtime or slowdown. And that's a not-for-profit site, which JTN's prices seem to favour especially.
All in all, flawless. I'm just awaiting whatever their next new feature will be.
Mr L Dowling
Basic Web Design.co.uk
I'd just like to say that your service and product is spot on - as we design and host websites we've used many services like JTN but none can match the flexibility, simplicity and cost.
We look forward to doing a lot of business with you.
Many Thanks
Nick Annies
Creative Director
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