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Code Of Practice

Just The Name is a part of the PlusNet family and follows the same Code of Practice, a copy of which you can find here:
http://www.plus.net/support/customer_service/contact_us/code_of_practice.shtml

If you have any questions about our service or you're having problems, you can contact us via email: support@just-the-name.co.uk

You can also speak directly to our Support Team by using the following numbers:

  • Tel: 0870 284 0284 or 0114 296 5167 (Mon-Fri 9am-5.30pm excluding Bank Holidays)
  • Fax: 0870 703 8549

If you have any problems that you think we could have handled better and you want to make a complaint, please raise your concerns in writing to our Customer Service Director:

Customer Service Director
Just The Name
Internet House
2 Tenter Street
Sheffield
S1 4BY

If you're still not satisfied with our response then the matter can be taken to an independent adjudicator via our Dispute Resolution Scheme.

As a member of the ISPA (Internet Service Provider Association), We use the CISAS (Communications and Internet Services Adjudication Scheme) provided by the Chartered Institute of Arbitrators for ISPA members, which is supported by OFCOM.